How Importivity works: from request to delivery

A person on our team reads every request and replies within one business day, usually with a few questions about your product, quantities and timing. Most clients are on a discovery call within 48 hours of submitting, with engagement terms mapped within 7 days. Nothing is charged before your terms are written down.

Yes. You get one fully loaded quote: unit price, quality control, shipping, duties and every other cost of getting the product to your door. The number you sign is the number you pay.

It depends on how you buy. Many clients act as their own importer of record. On delivered, duty-paid (DDP) orders, the importer of record is typically one of our affiliated importing entities, so the goods reach you with duties already paid. Either way, we handle classification, customs paperwork and the broker.

Yes. We manage samples until quality, fit and finish match the standard you will accept, then lock that golden sample as the reference every production run is inspected against. First samples are often in hand within 3 to 5 weeks.

First orders take longest because they include sampling. Reorders from Asia typically run 60 to 120 days door to door, depending on the product and order size. Nearshore programs in Mexico often reorder in 2 to 4 weeks.

Yes. We never approach a factory without an NDA with Importivity in place, plus an NDA and a non-use, non-circumvention (NNN) agreement specific to your project. Tooling and molds you pay for are yours, including if the engagement ends. Ask and we'll send our NNN template.

Three inspections are the floor on every project: a factory inspection, a pre-production inspection by our representative, and a pre-shipment inspection by an accredited third-party firm working to a checklist we write for your product. After delivery, you have 14 days to report defects.