Client Success Manager
Location: Remote (U.S. preferred)
Department: Client Services
Type: Full-time
Learn More About The ROle
At Importivity, we don’t just move products — we build lasting partnerships. As a Client Success Manager, you’ll serve as the main point of contact for our clients, ensuring their sourcing, logistics, and manufacturing projects run smoothly from start to finish. You’ll bridge the gap between clients and our global operations team, helping turn complex supply chains into simple, stress-free solutions.
Learn More About What You will be responsible for
Act as the primary liaison between clients and internal teams (sourcing, QA, logistics, admin)
Own onboarding and project kickoff for new clients, setting clear expectations and timelines
Monitor project progress, flag potential issues, and proactively offer solutions
Maintain clear, consistent communication through email, Slack, Zoom, and our client portal
Deliver updates, reports, and insights to clients in a clear and professional manner
Help identify opportunities for clients to save money, improve timelines, or expand their product offerings
Track client satisfaction, gather feedback, and drive ongoing improvements in service delivery
Learn About What We're Looking For
Proper classification of goods is critical for smooth international trade.
Client Relationship Pro
3+ years of experience in account management, customer success, or client services — ideally in logistics, ecommerce, or sourcing.
Clear & Confident Communicator
Strong written and verbal communication skills; you’re comfortable leading client calls and managing expectations.
Project Management Skills
Highly organized, deadline-driven, and able to juggle multiple accounts with moving parts.
Business-Savvy
Understands product margins, lead times, and sourcing economics, or willing to learn quickly.
Problem Solver
Calm under pressure with a solutions-first mindset and a strong bias toward action.
Remote-Ready & Responsive
Comfortable working remotely across time zones, with a reliable internet connection and a proactive attitude.