{"items":[{"id":1,"question":"What happens after I send my request?","answer":"A person on our team reads every request and replies within one business day, usually with a few questions about your product, quantities and timing. Most clients are on a discovery call within 48 hours of submitting, with engagement terms mapped within 7 days. Nothing is charged before your terms are written down."},{"id":2,"question":"Are you a factory, a marketplace or a sourcing agent?","answer":"A sourcing agent and importer, headquartered in Austin, Texas, with full-time sourcing staff in China, Vietnam and Mexico. We find and vet the factory, run samples, production and inspection, and handle freight and customs to your door. We don't own factories, run a marketplace or sell lists of factory contacts."},{"id":3,"question":"Does your quote include shipping and duties?","answer":"Yes. You get one fully loaded quote: unit price, quality control, shipping, duties and every other cost of getting the product to your door. The number you sign is the number you pay."},{"id":4,"question":"Who is the importer of record?","answer":"It depends on how you buy. Many clients act as their own importer of record. On delivered, duty-paid (DDP) orders, the importer of record is typically one of our affiliated importing entities, so the goods reach you with duties already paid. Either way, we handle classification, customs paperwork and the broker."},{"id":5,"question":"Do you have minimum order quantities?","answer":"Factory minimums are set by the factory's raw material and setup costs, not by us, and your quote shows them. Our program minimums are on the pricing page."},{"id":6,"question":"Can I see samples before production?","answer":"Yes. We manage samples until quality, fit and finish match the standard you will accept, then lock that golden sample as the reference every production run is inspected against. First samples are often in hand within 3 to 5 weeks."},{"id":7,"question":"How long until the goods arrive?","answer":"First orders take longest because they include sampling. Reorders from Asia typically run 60 to 120 days door to door, depending on the product and order size. Nearshore programs in Mexico often reorder in 2 to 4 weeks."},{"id":8,"question":"Will you sign an NDA? Who owns my design and tooling?","answer":"Yes. We never approach a factory without an NDA with Importivity in place, plus an NDA and a non-use, non-circumvention (NNN) agreement specific to your project. Tooling and molds you pay for are yours, including if the engagement ends. Ask and we'll send our NNN template."},{"id":9,"question":"How do you check quality?","answer":"Three inspections are the floor on every project: a factory inspection, a pre-production inspection by our representative, and a pre-shipment inspection by an accredited third-party firm working to a checklist we write for your product. After delivery, you have 14 days to report defects."},{"id":10,"question":"I'm still deciding what to sell. Can you help?","answer":"We work best with businesses that already have a product or a clear spec. If you're still exploring, start with our free guides, or book a working session with Jordan through Source With Jordan."},{"id":11,"question":"I saw a product in one of Jordan's videos. Can I buy it?","answer":"We don't sell the products shown in the videos. If you want that product made for your business, send a request with the quantity you need."},{"id":12,"question":"I'm a manufacturer or supplier. Where do I go?","answer":"Please use our partner page rather than this form. We read every introduction and reply when we have a matching program."},{"id":13,"question":"Do you work with buyers outside the US?","answer":"Most of our clients import into the US. Tell us your destination country in the request and we'll say up front whether we can deliver there duty-paid."}],"more":"https://importivity.com/faq/"}